From opening an account to payments, betting rules, or any technical issue — the Add 7 support team is always there for you.
Select the category that best matches your issue below
Everything you need for account creation, password resets, KYC verification, and profile updates.
Register Login KYCIssues with bKash, Nagad, Rocket, and bank transfers, including stuck or delayed transactions.
bKash Nagad WithdrawalRules and processes for welcome bonuses, cashback, free bets, and other promotions.
Bonus Cashback PromotionsHelp with Android and iOS app installation issues, loading errors, crash reports, and updates.
Android iOS Bug ReportLet us know if you have any disputes regarding betting rules, live bets, casino game rules, or results.
Cricket Bet Live Bet CasinoSuspected account hacking, unauthorized logins, two-factor authentication, and data security concerns.
2FA Security PrivacyThree ways to get in touch with the Add 7 support team
For the fastest resolution, use live chat. On average, a support agent will connect with you within 2 minutes.
Online NowFor complex issues, send a detailed email. You'll hear back from our specialist team within 24 hours.
support@add7.bestBrowse FAQs and step-by-step guides to solve issues on your own. Most problems can be resolved right here.
200+ Help Articles
Step-by-Step Solutions to the Most Common Issues
Click the "Register" button at the top right of the Add 7 website.
Enter your active Bangladeshi mobile number. This will be your username.
Verify your number using the 6-digit OTP sent to your phone.
Choose a strong password — at least 8 characters, including a number and a special character.
Add your name, date of birth, and payment method. Then make a deposit and start playing.
Each person may hold only one account. If multiple accounts are found, all of them may be closed.
After logging in, click the "Deposit" option from your dashboard.
BKash, Nagad, or Rocket — pick whichever works best for you.
You can deposit any amount starting from a minimum of ৳500.
Send the amount to the number shown on screen using your mobile banking app.
Copy the transaction ID you received after payment and submit it on Add 7. Your balance will be updated within 5 minutes.
Only send funds to Add 7's official payment numbers. Transfers to incorrect numbers may not be recoverable.
You can find solutions to these issues right here — no need to contact support
On the login page, click the "Forgot Password?" link. You'll receive an OTP on your mobile to set a new password.
Five consecutive incorrect password attempts will temporarily lock your account. Wait 30 minutes or contact support.
KYC verification is required to change your phone number. Send a copy of your national ID via the support chat.
There may be a network issue. Wait 2 minutes and click "Resend". If it still doesn't arrive, contact support.
Funds are usually credited within 5–10 minutes. If 30 minutes have passed, reach out via live chat with your transaction ID.
Usually processed within 15 minutes. Slight delays may occur on bank holidays or between 12:00 AM–6:00 AM.
Withdrawals may be rejected if KYC is not completed. Go to your profile to verify your identity.
Contact support as soon as possible. Share the transaction ID and amount and we'll do our best to recover it.
When you run into a problem while betting or gaming online, what you need most is reliable help you can count on. Add 7 understands that. That's why our Help Center is built to get you fast, straightforward solutions to any issue — day or night, any day of the week.
Many online platforms in Bangladesh require you to communicate in English or keep you waiting for hours just to get support. That's not the case at Add 7. Our support team operates entirely in Bangla. Say what you need, exactly how you'd naturally say it — no awkwardness, no barriers.
Live chat typically connects you within 2 minutes. For more complex issues — such as account verification, banking transactions, or security concerns — send us a detailed email and our specialist team will get back to you with a thorough response within 24 hours.
The Add 7 FAQ section has over 200 help articles covering everything from opening an account to withdrawals, claiming bonuses, and installing the app — all with step-by-step guides. Many users find they can resolve their issue just by reading the FAQ, without ever needing to contact support.
Payment issues can be stressful, especially when you've made a deposit but the balance hasn't shown up. Don't panic. Add 7 logs every transaction. Head to live chat with your transaction ID and you'll have it sorted in minutes.
Security is a key part of the Help Center. If you suspect someone else has accessed your account or notice any suspicious transactions, contact live chat immediately. The Add 7 security team will secure your account and launch an investigation right away.
Bonus and promotion queries are also very common. Whether you haven't received your welcome bonus, a cashback hasn't been credited, or you're unsure about wagering requirements — you'll find answers to all of these in the Help Center. Our team will walk you through the bonus terms clearly so there's no confusion.
One final thought — the Add 7 Help Center isn't just a place to fix problems. It's an opportunity to get more out of your gaming experience. Whether you want to learn about a feature, understand a strategy, or ask about a new offer, we're always ready.
Most frequently asked questions about the Add 7 Help Center